RICHARDSON, TEXAS (August 19, 2004): At last week's 16th Annual ICCM Conference and Exposition held at Chicago's Navy Pier, IEX Corporation, a Tekelec company (Company Profile, Past Stories, Case Studies) (Nasdaq: TKLC) received the 2004 Best of Show Award for its TotalView® Workforce Management system. Contact center professionals from around the world attend ICCM to see hundreds of innovative products and attend educational seminars. IEX is a leading provider of workforce management and business optimization technology.

The Best of Show Awards are presented to companies considered the "best of the best" among products and services exhibited at the show. An independent panel of judges selects the award winners. "It is an honor to receive this highly coveted award," said Debbie May, president of IEX. "The Best of Show award solidifies our position as an industry leader that continues to deliver superior technology."

ICCM and the Call Center Networking Group (CCNG) sponsor Best of Show.

About TotalView
TotalView enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.

About IEX
IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and business optimization solutions. Since its inception in 1988, IEX has delivered superior products, quality services and customers success. Contact centers of all types and sizes, totaling more than 725,000 agents at over 2,600 sites in 34 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of TotalView. Corporate headquarters are located in Richardson, Texas. For more information, visit http://www.iex.com .